Effective Date: 22 July 2026
Your wellbeing is our highest priority, and we are committed to continuous improvement. If you are dissatisfied with any aspect of your care, please contact us directly by email at complaints@qirising.studio.
All concerns will be treated confidentially. We will respond within 14 days, aiming to find a solution that is fair, transparent, and timely.
Qi Rising® Studio is a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KvK 96420022), based in Rotterdam. All complaints are handled under Dutch law and in accordance with the Wet kwaliteit, klachten en geschillen zorg (Wkkgz), regardless of where you are located.
If you are not satisfied with our response, or prefer not to contact us directly, you may escalate your complaint to our independent complaints officer: bemiddeling@quasir.nl (please address your message to the Coördinator Klachtenbemiddeling). Or send a written complaint by post to: Quasir, Klachtenfunctionaris abonnementen, Postbus 1021, 7940 KA Meppel, The Netherlands.
Qi Rising® Studio has no influence over the mediation process. The complaints officer is impartial and works independently to facilitate resolution.
Should a resolution not be reached through mediation, you may escalate the matter to our official dispute resolution body: www.zorggeschil.nl.
We are fully committed to transparent, ethical practice and respectful communication. All complaints are taken seriously and used as an opportunity to learn and improve.
As a CAT Collectief-registered therapy provider, we fall under the Wkkgz complaints procedure and the GAT disciplinary procedure at the Alternative Therapists Dispute Resolution Body (GAT). For more information, visit www.gatgeschillen.nl.