Terms of Service

Effective Date: 14 June 2025

Please read these Terms of Service ("Terms") carefully before using our services. By booking an appointment, using our website, or accessing any content from Qi Rising® Studio, you agree to be legally bound by these Terms.

1. Legal Entity and Jurisdiction

Qi Rising® Studio operates under two legal entities:

  • For clients located in the Netherlands: Services are provided by Qi Rising® Studio, a registered sole proprietorship (eenmanszaak), KvK number 96420022, VAT number NL004010375B10, based in Rotterdam. Dutch law applies.

  • For clients located outside the Netherlands: Services are provided by Integrative Flow International Ltd, a private company limited by shares, registered in England and Wales under Company No. 15864460. UK law applies.

Each legal entity is solely responsible for the services it delivers. Jurisdiction is determined based on your location at the time of service delivery.

2. Nature of Services

Qi Rising® Studio provides integrative and complementary healthcare services, including but not limited to:

  • Traditional Chinese Medicine (TCM) Acupuncture (including scalp, auricular, and electro-acupuncture)

  • QRNow® (specialised rapid pain relief using scalp and/or auricular acupuncture)

  • Nutritional Therapy

  • Myofascial Cupping

  • Tuina Bodywork

  • Reiki (energy healing)

  • Mindfulness-based Coaching and Hypnotherapy

  • Lifestyle and Self-Care Advice

  • Point-of-care diagnostics (blood pressure, glucose, urinalysis, etc.)

These services are intended to support your health and wellbeing. They do not replace medical care, do not constitute a medical diagnosis or treatment, and are not a substitute for consultation with licensed healthcare professionals.

If you have or suspect a medical condition, we strongly recommend that you consult a qualified medical doctor before booking any service.

3. Booking and Payment Terms

  • All appointments must be booked in advance via our website or by direct contact.

  • Payment is due at the time of booking or during your appointment unless otherwise agreed in writing.

  • Prices are inclusive of VAT (where applicable) and clearly displayed at the point of sale.

  • Invoices are issued electronically and must be settled upon receipt unless a prepaid plan has been purchased.

Cancellations & No-Shows

  • Appointments cancelled with more than 24 hours' notice are fully refundable.

  • Cancellations with less than 24 hours' notice or failure to attend without notice may be charged in full.

  • Exceptions may be made at our discretion.

4. Client Responsibilities

By using our services, you agree to:

  • Provide accurate and up-to-date personal, medical, and medication information.

  • Notify us of any health changes that could affect your care.

  • Follow any aftercare or safety instructions provided.

We reserve the right to decline or discontinue services if we believe they may be unsafe, unsuitable, or inappropriate for your condition or situation.

5. Confidentiality and Data Protection

All client data is processed in accordance with the General Data Protection Regulation (GDPR) and relevant local privacy laws.

  • Netherlands-based clients: Your data is processed and stored by Qi Rising® Studio (KvK 96420022).

  • International clients: Your data is processed and stored by Integrative Flow International Ltd (Company No. 15864460).

Please refer to our Privacy Policy and Medical Disclaimer for detailed information on how we handle your data.

6. Complaints and Dispute Resolution

We are committed to maintaining the highest standards of care and professionalism. If you are dissatisfied with any aspect of your experience, we encourage you to follow our Complaints Procedure.

  • For Netherlands-based clients: Complaints may be escalated to Quasir and the independent dispute committee Zorggeschil, in compliance with the Wkkgz.

  • For international clients: We may refer disputes to an approved UK alternative dispute resolution (ADR) scheme.

7. Intellectual Property

All materials, branding, content, and proprietary treatment approaches associated with Qi Rising® Studio (including QR®Now) are the intellectual property of Qi Rising® Studio or Integrative Flow International Ltd, and may not be copied, reproduced, or reused without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any direct or indirect injury, loss, or damage arising from the use of our services, unless caused by proven gross negligence or wilful misconduct.

  • Our liability is strictly limited to the amount paid by you for the relevant service or package.

9. Changes to These Terms

These Terms may be updated periodically. Any changes will be published on our website along with an updated effective date. Continued use of our services after such updates constitutes acceptance of the revised Terms.

10. Contact Information

If you have questions or require support, please get in touch:

📧 hello@qirising.studio
🌍 www.qirising.studio

11. Governing Law and Jurisdiction

The applicable law and jurisdiction are determined by the entity providing the services and your location at the time of service:

  • For clients in the Netherlands: Services are provided by Qi Rising® Studio. These Terms shall be governed by Dutch law. Disputes shall be submitted to the competent court in Rotterdam, the Netherlands.

  • For clients outside the Netherlands: Services are provided by Integrative Flow International Ltd. These Terms shall be governed by English law. Disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

Each party agrees to the jurisdiction specified above, irrespective of conflict-of-law rules.