Let Us Know About the Problem

Your well-being is our highest priority, and we are committed to continuous improvement. If you are dissatisfied with any aspect of your care, please contact us directly by email at:

📧 complaints@qirising.studio

All concerns will be treated confidentially. We will respond within 14 days, aiming to find a solution that is fair, transparent, and timely.

Legal Entities and Jurisdiction

Complaints are handled by the relevant legal entity based on your location:

• Clients in the Netherlands: Services are provided by Qi Rising® Studio (KvK 96420022). Complaints are handled under Dutch law and in accordance with the Wet kwaliteit, klachten en geschillen zorg (Wkkgz).

• Clients outside the Netherlands: Services are provided by Integrative Flow International Ltd, a UK-registered company (Company No. 15864460). Complaints are handled in accordance with UK consumer law and the UK GDPR.

Each entity is responsible only for services provided under its jurisdiction.

Taking Your Complaint Further (Netherlands-based Clients)

If you are not satisfied with our response, or prefer not to contact us directly, you may escalate your complaint to our independent complaints officer:

📧 bemiddeling@quasir.nl
Please address your message to the Coördinator Klachtenbemiddeling.

Or send a written complaint by post to:
Quasir, Klachtenfunctionaris abonnementen
Postbus 1021
7940 KA Meppel
The Netherlands

Qi Rising® Studio has no influence over the mediation process. The complaints officer is impartial and works independently to facilitate resolution.

Should a resolution not be reached through mediation, you may escalate the matter to our official dispute resolution body:

🌐 www.zorggeschil.nl

For Clients Outside the Netherlands (UK and International)

If your services were delivered by Integrative Flow International Ltd, and you are unsatisfied with our handling of your concern, you may escalate your complaint to the appropriate UK-based regulator or ombudsman depending on the nature of your complaint. In the first instance, please contact:

📧 complaints@qirising.studio
Subject line: “UK / International Complaint – Escalation”

We will guide you on the next steps, which may include referral to an external complaints body or ADR scheme in accordance with UK consumer rights law.

We Take Every Concern Seriously

We are fully committed to transparent, ethical practice and respectful communication. All complaints (whether handled internally or externally) are taken seriously and used as an opportunity to learn and improve.

If you have questions about the complaints process or need assistance, don’t hesitate to contact us.